1. Personal Information
– Name, age, gender, and contact details (mobile number, email address) – Address for medicine delivery
2. Medical Information
– Symptoms, medical history, and case details provided during consultation – Prescription details and treatment plans – Follow-up notes and case updates
3. How We Use Your Information
– To facilitate your homeopathic consultation with our doctors – To prepare and dispatch your prescribed medicines – To maintain your case history for continuity of care – To contact you regarding follow-ups, prescription renewals, or support Note: We do not use your information for advertising, profiling, or any purpose unrelated to your care.
4. Who Has Access to Your Information
Your information is shared strictly on a need-to-know basis: – Telecallers — for initial case intake and payment coordination only – Junior doctors — for structured case documentation – Senior doctors — for prescription and clinical decision-making – Dispatch team — name and address for medicine delivery only
All doctors are either employed by or under contract with Methodex. They are bound by professional and contractual confidentiality obligations.
5. What We Never Do
– We never sell your personal or medical data to any third party. – We never share your information with advertisers or marketing platforms. – We never disclose your identity or diagnosis publicly. – We do not share your data across unrelated businesses.
6. Data Storage & Security
Patient records are stored in secured systems with restricted access. We take reasonable technical and administrative measures to prevent unauthorised access, disclosure, or loss of your information.
7. Your Rights
– You may request access to your case records at any time. – You may request correction of any inaccurate information. – You may request deletion of your data, subject to legal and medical record retention requirements. To exercise any of these rights, write to us at support@methodexhealth.com.
8. Contact
Email: support@methodexhealth.com Working Hours: 10:00 AM – 8:00 PM (Monday to Saturday)